Snapshot:
Johansen Insurance Brokers (AFSL 226601, Steadfast Group, founded 1970, Bendigo VIC) is absent from primary recommendation lists on all five platforms for the best-in-city query. ChatGPT mentions the firm as a tertiary "other solid options" entry after three ranked competitors. The director is not connected to the firm on four of five platforms — ChatGPT, Perplexity, Gemini, and Google AI Overview return an English footballer with the same name as the primary result. Gemini unprompted surfaces a 2017 ASIC incident involving a former broker on the reputation query (firm cooperated fully; ~$13k restitution paid); Copilot separately names GT Insurance Brokers and McCormick Harris as having stronger public review footprints. Google AI Overview returns a generic insurance response with no mention of Johansen on the reputation query.
| GPT | Plex | Gem | GAIO | Total | |
|---|---|---|---|---|---|
| Category | 1/8 | ||||
| Entity | 8/8 | ||||
| Owner | 0/8 | ||||
| Reputation | 4/8 | ||||
| Service | 8/8 | ||||
| Platform | 6 | 5 | 6 | 4 |